Cycle Satisfaction Survey

First Step Cycle

Please help us to maintain a quality service by completing the customer survey below and providing any additional feedback where necessary.

Please rate us according to the following scale, if any question is not applicable to you please leave blank. 6 = Excellent 5 = Very Good 4 = Good 3 = Satisfactory 2 = Poor 1 = Very Unsatisfied

Personal Information

First Name

Last Name

School

Job Title

Service

Organisation

How happy were you with the booking process for your training?

How happy were you with the organisation of your course?

Further comments

Staff

How happy were you with the instructors delivering on the day?

All instructors were professional throughout the session?

All instructors delivered clear, precise instructions?

Instructors looked smart, presentable, and displayed their ID badge

Further comments

Delivery

How happy are you with the quality of training you received on the day?

How happy were you with the safety aspects of the course?

How happy were the participants with the training they received?

Further comments

Would you like to be contacted to rebook your training for next year?

If yes, would you like your training to take place at a similar time?

If not, please tell us your preferred term or dates?